Article Sidebar

Download
pdf
Statistic
Read Counter : 175 Download : 254

Downloads

Download data is not yet available.

Main Article Content

Abstract

In the government sector, E-Government has become part of innovation. The use of E-Government is necessary to maintain government transparency. In Banda Aceh City, Aceh Province, Indonesia, this study tries to capture the phenomenon of the factors that influence trust and use of E-Government. The purpose of this research is to learn about the elements that influence trust and adoption of E-Government in the Banda Aceh region through quantitative research. This research is included in the category of survey research.  This study found that two variables have positive and significant implications for other variables, namely the benefit variable has significant implications for trust in e-government, and the trust variable in e-government has significant implications for the use of e-government. Meanwhile, three other variables that have no significant implications are organizational factors, technological factors, and risk factors for public trust in the use of E-Government by the government. This study also has limitations, such as considering the positive impact on the use of e-government in the Banda Aceh Region, rather than the problem of only using e-government in the Banda Aceh Region of Aceh Province. The time limit associated with data collection is another weakness of this study.

Keywords

Citizenship E-Government Perceptionm

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

How to Cite
Syahroni, F., Ardiansyah, Pribadi, U., Rafi, M., & Amri, P. (2023). Factor Affecting Trust and Use of E-Government: The Case of Banda Aceh City, Aceh Province . JIP (Jurnal Ilmu Pemerintahan) : Kajian Ilmu Pemerintahan Dan Politik Daerah, 8(2), 72-85. https://doi.org/10.24905/jip.8.2.2023.72-85

References

  1. Abu-Shanab, E. A. (2017). E-government familiarity influence on Jordanians’ perceptions. Telematics and Informatics, 34(1), 103–113. https://doi.org/10.1016/j.tele.2016.05.001
  2. Adiputra, I. M. P., Utama, S., & Rossieta, H. (2018). Transparency of local government in Indonesia. Asian Journal of Accounting Research, 3(1), 123–138. https://doi.org/10.1108/ajar-07-2018-0019
  3. Adiyarta, K., Napitupulu, D., Nurdianto, H., Rahim, R., & Ahmar, A. (2018). User acceptance of E-Government Services Based on TRAM model. IOP Conference Series: Materials Science and Engineering, 352(1). https://doi.org/10.1088/1757-899X/352/1/012057
  4. Ahn, M. J., & Bretschneider, S. (2011). Recent Trends in Public Sector Technological Innovations. Public Administration Review, 71(3), 414–424.
  5. Al-Sai, Z. A., & Abualigah, L. M. (2017). Big data and E-government: A review. ICIT 2017 - 8th International Conference on Information Technology, Proceedings, 580–587. https://doi.org/10.1109/ICITECH.2017.8080062
  6. Aljazzaf, Z. M. (2019). Evaluating trust in E-government: The case of Kuwait. ACM International Conference Proceeding Series, Part F1482, 140–144. https://doi.org/10.1145/3323933.3324073
  7. Alzahrani, L., Al-Karaghouli, W., & Weerakkody, V. (2017). Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26(1), 164–175. https://doi.org/10.1016/j.ibusrev.2016.06.004
  8. Alzahrani, L., Al-Karaghouli, W., & Weerakkody, V. (2018). Investigating the impact of citizens’ trust toward the successful adoption of e-government: A multigroup analysis of gender, age, and internet experience. Information Systems Management, 35(2), 124–146. https://doi.org/10.1080/10580530.2018.1440730
  9. Ayamba, I. A., & Njoku, M. C. (n.d.). E-GOVERNANCE AS A PARADIGM IN PUBLIC ADMINISTRATION: WHAT DIMENSIONS CAN WE MEASURE IN NIGERIA?
  10. Basahel, A., & Yamin, M. (2017). Measuring success of e-government of Saudi Arabia. International Journal of Information Technology (Singapore), 9(3), 287–293. https://doi.org/10.1007/s41870-017-0029-4
  11. Batara, E., Nurmandi, A., Warsito, T., & Pribadi, U. (2017). Are government employees adopting local e-government transformation?: The need for having the right attitude, facilitating conditions and performance expectations. Transforming Government: People, Process and Policy, 11(4), 612–638. https://doi.org/10.1108/TG-09-2017-0056
  12. Belanger, F., & Hiller, J. S. (2006). A framework for e-government: Privacy implications. Business Process Management Journal, 12(1 SPEC. ISS.), 48–60. https://doi.org/10.1108/14637150610643751
  13. Bhagat, C., Sharma, B., & Kumar Mishra, A. (2021). Assessment of E Governance for National Development–A Case Study of Province 1 Nepal. Chandan Bhagat et Al, 46–52.
  14. BPS Kota Banda Aceh, 2020). (2020). Kota Banda Aceh Dalam angka 2019. In BPS Kota Banda Aceh.
  15. Chen, Y. C., Hu, L. T., Tseng, K. C., Juang, W. J., & Chang, C. K. (2019). Cross-boundary e-government systems: Determinants of performance. Government Information Quarterly, 36(3), 449–459. https://doi.org/10.1016/j.giq.2019.02.001
  16. Choi, T., & Chandler, S. M. (2020). Knowledge vacuum: An organizational learning dynamic of how e-government innovations fail. Government Information Quarterly, 37(1), 101416. https://doi.org/10.1016/j.giq.2019.101416
  17. Das, A., Singh, H., & Joseph, D. (2017). A longitudinal study of e-government maturity. Information and Management, 54(4), 415–426. https://doi.org/10.1016/j.im.2016.09.006
  18. Draheim, D., McBride, K., Misnikov, Y., Hartleb, F., Lauk, M., Lemke, F., Nagumo, T., & Pappel, I. (2020). On the narratives and background narratives of e-government. Proceedings of the Annual Hawaii International Conference on System Sciences, 2020-Janua, 2114–2122. https://doi.org/10.24251/hicss.2020.258
  19. Fan, B., & Zhao, Y. (2017). The moderating effect of external pressure on the relationship between internal organizational factors and the quality of open government data. Government Information Quarterly, 34(3), 396–405. https://doi.org/10.1016/j.giq.2017.08.006
  20. Firmansyah, A., Halimah, M., & Dai, R. M. (2021). Implementation of E-procurement policy in Bandung District. Technium Soc. Sci. J., 18, 12.
  21. Glyptis, L., Christofi, M., Vrontis, D., Giudice, M. Del, Dimitriou, S., & Michael, P. (2020). E-Government implementation challenges in small countries: The project manager’s perspective. Technological Forecasting and Social Change, 152(September 2019). https://doi.org/10.1016/j.techfore.2019.119880
  22. Henseler, J. (2007). A new and simple approach to multi-group analysis in partial least squares path modeling.
  23. Hwang, K., & Choi, M. (2017). Effects of innovation-supportive culture and organizational citizenship behavior on e-government information system security stemming from mimetic isomorphism. Government Information Quarterly, 34(2), 183–198. https://doi.org/10.1016/j.giq.2017.02.001
  24. Hwang, M.-S., Li, C.-T., Shen, J.-J., & Chu, Y.-P. (2004). Challenges in E-Government and Security of Information. Information & Security: An International Journal, 15(1), 9–20. https://doi.org/10.11610/isij.1501
  25. Jacob, D. W., Md Fudzee, M. F., Salamat, M. A., Kasim, S., Mahdin, H., & Ramli, A. A. (2017). Modelling End-User of Electronic-Government Service: The Role of Information quality, System Quality and Trust. IOP Conference Series: Materials Science and Engineering, 226(1). https://doi.org/10.1088/1757-899X/226/1/012096
  26. Janita, M. S., & Miranda, F. J. (2018). Quality in e-Government services: A proposal of dimensions from the perspective of public sector employees. Telematics and Informatics, 35(2), 457–469. https://doi.org/10.1016/j.tele.2018.01.004
  27. Jhonson, R. B. C. L. (2014). Educational Research Quantitative, Qualitative and Mixed Approach. Library of Congress Cataloging-in-Publication Data.
  28. Juell-Skielse, G., Lönn, C. M., & Päivärinta, T. (2017). Modes of collaboration and expected benefits of inter-organizational E-government initiatives: A multi-case study. Government Information Quarterly, 34(4), 578–590. https://doi.org/10.1016/j.giq.2017.10.008
  29. Kane, S. N., Mishra, A., & Dutta, A. K. (2016). Preface: International Conference on Recent Trends in Physics (ICRTP 2016). Journal of Physics: Conference Series, 755(1). https://doi.org/10.1088/1742-6596/755/1/011001
  30. Khan, S., Rahim, N. Z. A., & Maarop, N. (2020). A systematic literature review and a proposed model on antecedents of trust to use social media for e-government services. International Journal of ADVANCED AND APPLIED SCIENCES, 7(2), 44–56. https://doi.org/10.21833/ijaas.2020.02.007
  31. Krishnan, S., Teo, T. S. H., & Lymm, J. (2017). Determinants of electronic participation and electronic government maturity: Insights from cross-country data. International Journal of Information Management, 37(4), 297–312. https://doi.org/10.1016/j.ijinfomgt.2017.03.002
  32. Lallmahomed, M. Z. I., Lallmahomed, N., & Lallmahomed, G. M. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics, 34(4), 57–72. https://doi.org/10.1016/j.tele.2017.01.003
  33. Li, A., Liu, Y., Zhu, X., Sun, X., Feng, X., Li, D., Zhang, J., Zhu, M., & Zhao, Z. (2019). Corrigendum to “Methylallyl sulfone attenuates inflammation, oxidative stress and lung injury induced by cigarette smoke extract in mice and RAW264.7 cells” Int Immunopharmacol, volume 59, 2018, 369–374 (International Immunopharmacology (2018) 59 (369–374. International Immunopharmacology, 72(March), 522. https://doi.org/10.1016/j.intimp.2019.03.025
  34. Liang, Y., Qi, G., Wei, K., & Chen, J. (2017). Exploring the determinant and influence mechanism of e-Government cloud adoption in government agencies in China. Government Information Quarterly, 34(3), 481–495. https://doi.org/10.1016/j.giq.2017.06.002
  35. López-López, V., Iglesias-Antelo, S., Vázquez-Sanmartín, A., Connolly, R., & Bannister, F. (2018). e-Government, Transparency & Reputation: An Empirical Study of Spanish Local Government. Information Systems Management, 35(4), 276–293. https://doi.org/10.1080/10580530.2018.1503792
  36. Mensah, I. K., & Adams, S. (2020). A Comparative Analysis of the Impact of Political Trust on the Adoption of E-Government Services. International Journal of Public Administration, 43(8), 682–696. https://doi.org/10.1080/01900692.2019.1645687
  37. Nam, T. (2018). Examining the anti-corruption effect of e-government and the moderating effect of national culture: A cross-country study. Government Information Quarterly, 35(2), 273–282. https://doi.org/10.1016/j.giq.2018.01.005
  38. Obaid, T., Abu Mdallalah, S., Jouda, H., & Abu Jarad, A. (2020). Factors for Successful E-Government Adoption in Palestine: A Conceptual Framework. SSRN Electronic Journal, 5(1), 63–76. https://doi.org/10.2139/ssrn.3660422
  39. Okunola, O. M., Rowley, J., & Johnson, F. (2017). The multi-dimensional digital divide: Perspectives from an e-government portal in Nigeria. Government Information Quarterly, 34(2), 329–339. https://doi.org/10.1016/j.giq.2017.02.002
  40. Pritchard, T. A. (2017). Trust and e-Government Success in Central Virginia: An Empirical Analysis.
  41. Sabani, A., Deng, H., & Thai, V. V. (2018). A Conceptual Framework for the Adoption of E-Government in Indonesia Australasian Conference on Information Systems A Conceptual Framework for the Adoption of E- Government in Indonesia Alvedi Sabani. Australasian Conference on Information Systems, 6(December), 1–13.
  42. Sagarik, D., Chansukree, P., Cho, W., & Berman, E. (2018). E-government 4.0 in Thailand: The role of central agencies. Information Polity, 23, 343–353. https://doi.org/10.3233/IP-180006
  43. Santa, R., MacDonald, J. B., & Ferrer, M. (2019). The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B. Government Information Quarterly, 36(1), 39–50. https://doi.org/10.1016/j.giq.2018.10.007
  44. Santamaría-Philco, A., & Wimmer, M. A. (2018). Trust in e-participation: An empirical research on the influencing factors. ACM International Conference Proceeding Series. https://doi.org/10.1145/3209281.3209286
  45. Scholta, H., Mertens, W., Kowalkiewicz, M., & Becker, J. (2019). From one-stop shop to no-stop shop: An e-government stage model. Government Information Quarterly, 36(1), 11–26. https://doi.org/10.1016/j.giq.2018.11.010
  46. Sundberg, L. (2019). Electronic government: Towards e-democracy or democracy at risk? Safety Science, 118(September 2018), 22–32. https://doi.org/10.1016/j.ssci.2019.04.030
  47. Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government – A literature review. Government Information Quarterly, 36(2), 167–178. https://doi.org/10.1016/j.giq.2019.01.001
  48. Verkijika, S. F., & De Wet, L. (2018). E-government adoption in sub-Saharan Africa. Electronic Commerce Research and Applications, 30(February), 83–93. https://doi.org/10.1016/j.elerap.2018.05.012
  49. Xie, Q., Song, W., Peng, X., & Shabbir, M. (2017). Predictors for e-government adoption: Integrating TAM, TPB, trust and perceived risk. Electronic Library, 35(1), 2–20. https://doi.org/10.1108/EL-08-2015-0141