E-Democracy and Citizen Participation in Liberia: Confronting the Challenges of Inclusivity and Engagement

Authors

  • Kerkulah P Nyeleker Universitas Muhammadiyah Yogyakarta
  • Dian Eka Rahmawati Universitas Muhammadiyah Yogyakarta
  • Eko Priyo Purnomo Universitas Muhammadiyah Yogyakarta
  • Non Naprathansuk Maejo University

DOI:

https://doi.org/10.24905/jip.10.2.2025.129-144

Keywords:

Digital Democracy, Citizen Participation, Digital Gap, Inclusive Governance, Liberia

Abstract

E-democracy involves the idea that digital tools such as the Internet can enhance citizen participation in decision-making. However, Liberia, a post-conflict state, still faces challenges with e-democracy. This article explores the factors obstructing the realisation of e-democracy and its goal of fostering meaningful citizen engagement in Liberia. This study used a qualitative approach, collecting secondary data from peer-reviewed articles, official reports, newspapers, and other sources, and interactively analysed in the NVivo 12 Plus software. The analysis is based on Marianne Kneuer's theory of e-democracy, which comprises three indicators: free and equal access, e-participation, and e-government. The findings indicate that the implementation of e-democracy in Liberia encounters several obstacles: (i) limited free and unequal digital access due to weak legal protections for internet freedom, online intimidation, high internet costs, and low digital literacy; (ii) absence of e-participation as citizens struggle to access timely and reliable government information. Traditional media, especially radio, continues to be the primary source compared to digital platforms; (iii) lack of e-government services owing to ineffective online government platforms and unreliable digital services, which force citizens to rely on traditional methods to access public services.

Downloads

Download data is not yet available.

Author Biographies

Kerkulah P Nyeleker, Universitas Muhammadiyah Yogyakarta

Liberian student in the Department of Government Affairs and Administration at Universitas Muhammadiyah Yogyakarta, Indonesia. He works as a Research and Administrative Assistant at the Jusuf Kalla School of Government (JKSG) and the Asia Pacific Society for Public Affairs (APSPA), where he supports research and academic initiatives in public policy and sustainability. His research interests include climate policy and sustainability in the Global South, exploring how global public policy frameworks influence local implementation and development outcomes. His work also examines the interaction between international policy regimes and national policy processes, with an emphasis on advancing the Sustainable Development Goals (SDGs) through research, advocacy, and institutional collaboration. He aspires to become a global public policy expert in international governance and policy regimes.

Dian Eka Rahmawati, Universitas Muhammadiyah Yogyakarta

Associate Professor in the Government Science Program at Universitas Muhammadiyah Yogyakarta (UMY), Indonesia. She specialises in local politics, public leadership, and government communication, with a strong academic focus on participatory governance and decentralisation in Indonesia. As a faculty member, she teaches core subjects including Government Communication and Leadership while actively supervising student research across undergraduate and postgraduate levels. Her scholarly work contributes to advancing the understanding of political engagement and institutional development in Southeast Asia.

Eko Priyo Purnomo, Universitas Muhammadiyah Yogyakarta

Professor at Universitas Muhammadiyah Yogyakarta (UMY), Indonesia. He currently serves as the Director of the Jusuf Kalla School of Government at UMY. His research interests span political ecology, sustainable development, and policy innovation. He can be reached at eko@umy.ac.id

Non Naprathansuk, Maejo University

Professor at the School of Administrative Studies, Maejo University, Thailand. His research interests include Thai politics, Southeast Asian studies, and social movements.

References

A4AI. (2020). The Internet is unaffordable in Liberia action is needed to ‘SET’ the agenda for positive change. Alliance for Affordable Internet, 1–8.

Adedayo, A. (2020). Democratic System and Peacebuilding in Post-conflict Liberia 1997-2012.

Afrobarometer. (2021). Liberians want a free media –within limits –and unrestricted access to social media. Center for Democratic Governance.

Afrobarometer. (2023). Liberians say corruption is on the rise, government failing in its anti-corruption measures. In Center for Democratic Governance (Vol. 9, Issue June).

Alathur, S., Ilavarasan, P. V., & Gupta, M. P. (2020). Citizen empowerment and participation in e-democracy: Indian context. ACM International Conference Proceeding Series, 11–19. https://doi.org/10.1145/2072069.2072072

Amin, F., Swarizona, S., Kuncahyo, T., Arafat, Y., & Oktarina, R. A. (2023). Digital Democracy Political Participation Through Technology in the Modern Era. International Journal of Science and Society, 5(4), 291–301. https://doi.org/10.54783/ijsoc.v5i4.786

Bahamonde, H., & Trasberg, M. (2021). Inclusive institutions, unequal outcomes: Democracy, state capacity, and income inequality. European Journal of Political Economy, 70(June 2021), 102048. https://doi.org/10.1016/j.ejpoleco.2021.102048

Benlahcene, A., Awang, H., Mansor, N. S., Nadzir, M. M., Yamin, F. M., & Haruna, I. U. (2024). Citizens ’ E-participation through E-government services : a systematic literature review. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2024.2415526

Berg, S., & Hofmann, J. (2021). Digital democracy. Internet Policy Review, 10(4). https://doi.org/10.14763/2021.4.1612

Bindu, N., Sankar, C. P., & Kumar, K. S. (2019). From conventional governance to e-democracy: Tracing the evolution of e-governance research trends using network analysis tools. Government Information Quarterly, 36(3), 385–399. https://doi.org/10.1016/j.giq.2019.02.005

Broadband Commission. (2024). The State of Broadband : Leveraging AI for Universal Connectivity. In Broadband Commission for Sustainable Devel (Issue June).

Creswell, J. W. (2014). Qualitative Inquiry & Research Design: Choosing Among Five Approaches. In SAGE Publications Asia-Pacific Pte.Ltd. 3 Church Street: Vol. Third Edit.

Democracy Matrix. (2021). Ranking of Countries by Quality of Democracy Complete Ranking: Total Value Index 2020 (Context Measurement).

Dodoo, L. (2022). Liberia : The LTA , GSM Companies , Who ’ s Muzzling the Public with Sky-Rocketing Charges on Voice and Data Services ? Front Page Africa, 1–14.

Fischli, R., & Muldoon, J. (2024). Empowering Digital Democracy. Perspectives on Politics, 22(3), 819–835. https://doi.org/10.1017/S1537592724000409

Freedom House. (2024). FREEDOM IN THE WORLD 2024 COUNTRY REPORT.

FrontPage Africa. (2022). Liberia : Journalist and Spouse Beaten on Bong County Marvin Cole ’ s Order. Front Page Africa, 1–8.

Guo, J., & Zhang, H. (2024). Digital age: The path choice of government-citizen value co-creation. Heliyon, 10(15), e35482. https://doi.org/10.1016/j.heliyon.2024.e35482

Hennink, M., & Kaiser, B. N. (2022). Sample sizes for saturation in qualitative research: A systematic review of empirical tests. Social Science & Medicine, 292, 114523. https://doi.org/10.1016/j.socscimed.2021.114523

Ilieva, G., Yankova, T., Ruseva, M., Dzhabarova, Y., Zhekova, V., Klisarova-Belcheva, S., Mollova, T., & Dimitrov, A. (2024). Factors Influencing User Perception and Adoption of E-Government Services. Administrative Sciences, 14(3). https://doi.org/10.3390/admsci14030054

International IDEA. (2024). Global ranking per category of democarcy performance in 2023.

Jia, Y., Cui, L., Su, J., Wu, L., Akter, S., & Kumar, A. (2024). Digital servitization in digital enterprise: Leveraging digital platform capabilities to unlock data value. International Journal of Production Economics, 278(August), 109434. https://doi.org/10.1016/j.ijpe.2024.109434

Kemp, S. (2024). DIGITAL 2024: LIBERIA. In DataRepor (Issue February).

Kneuer, M. (2016). E-democracy: A new challenge for measuring democracy. International Political Science Review, 37(5), 666–678. https://doi.org/10.1177/0192512116657677

Krawczyk, K. (2021). Strengthening democracy and increasing political participation in Liberia: Does civil society density matter? Journal of Civil Society, 17(2), 136–154. https://doi.org/10.1080/17448689.2021.1923905

Kuehn, K. M., & Salter, L. A. (2020). Assessing Digital Threats to Democracy, and Workable Solutions: A Review of the Recent Literature. International Journal of Communication, 14(1), 2589–2610.

Li, Y., & Shang, H. (2023). How does e-government use affect citizens’ trust in government? Empirical evidence from China. Information and Management, 60(7), 1–8. https://doi.org/10.1016/j.im.2023.103844

Loretto, N. I., & Ukeje, I. O. (2020). Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance, September. https://doi.org/10.1007/978-3-319-31816-5

Lourenço, R. P. (2023). Government transparency: Monitoring public policy accumulation and administrative overload. Government Information Quarterly, 40(1), 101762. https://doi.org/10.1016/j.giq.2022.101762

Lubis, S., Priyo, E., Jamaluddin, P., Lado, A., & Fu, C. (2024). Electronic governance in advancing sustainable development goals through systematic literature review. Discover Global Society. https://doi.org/10.1007/s44282-024-00102-3

Luna, D. E., Picazo-Vela, S., Buyannemekh, B., & Luna-Reyes, L. F. (2024). Creating public value through digital service delivery from a citizen’s perspective. Government Information Quarterly, 41(2), 1–8. https://doi.org/10.1016/j.giq.2024.101928

McLeod, S. (2023). What Is Triangulation In Qualitative Research? Trymata Research Hub, December 2024. https://doi.org/10.13140/RG.2.2.12884.51845

Media Foundation for West Africa. (2022). Report: STATE OF MEDIA FREEDOM IN LIBERIA 2022. In Media Foundation for West Africa.

Mengonfia, M. N. (2020). The day Liberia shut down freedom of expression amid a mass protest. GlobalVoices, 1–3.

Mensah, R., Cater-Steel, A., & Toleman, M. (2020). A framework for selection of processes to virtualize in e-government: A case study of Liberia. Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, June.

Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook Edition. In California: SAGE Publication, Inc.: Vol. Edition 3.

Miller, M. L., & Vaccari, C. (2020). Digital Threats to Democracy: Comparative Lessons and Possible Remedies. International Journal of Press/Politics, 25(3), 333–356. https://doi.org/10.1177/1940161220922323

Mvukiyehe, E., & Samii, C. (2017). Promoting Democracy in Fragile States: Field Experimental Evidence from Liberia. World Development, 95, 254–267. https://doi.org/10.1016/j.worlddev.2017.02.014

Nguyen, T. T. U., Nguyen, P. Van, Truong, G. Q., Huynh, H. T. N., & Le, T. P. M. H. (2024). Investigating the impact of citizen relationship quality and the moderating effects of citizen involvement on E-government adoption. Journal of Open Innovation: Technology, Market, and Complexity, 10(3). https://doi.org/10.1016/j.joitmc.2024.100372

Ramadhan, S. A., & Pribadi, U. (2024). Building Citizen Satisfaction with E-Government Services : A Case Study of the Population Administration Information System ( SIAK ). Jurnal Manajemen Pelayanan Publik, 08(03).

Reporter. (2022). Patriotic Entrepreneurs of Liberia Threaten to Shut Down All Business Due to New Imposed Charges at Freeport of Monrovia. Front Page Africa, 1–5.

Santos, G. F. (2021). Fake Democracy: The Threats of the Internet to Constitutional Democracy and the Risks of Democratic Governmental Countermeasures. Communication Law Review, 20(01), 20–57.

Segun, K. (2024). Exploring the Impact of Citizen Journalism on Traditional Media. International Journal of Human Research and Social Science Studies, 01(03), 63–73. https://doi.org/10.55677/ijhrsss/01-2024-Vol01I3

Shin, B., Floch, J., Rask, M., Bæck, P., Edgar, C., Berditchevskaia, A., Mesure, P., & Branlat, M. (2024). A systematic analysis of digital tools for citizen participation. Government Information Quarterly, 41(3), 101954. https://doi.org/10.1016/j.giq.2024.101954

Suherlan, S. (2023). Digital Technology Transformation in Enhancing Public Participation in Democratic Processes. Technology and Society Perspectives (TACIT), 1(1), 10–17. https://doi.org/10.61100/tacit.v1i1.34

Sumaworo, M. (2024). Readings and Analyses of the Liberian 2023 Presidential Elections a Way Forward From a Procedural Democracy To a Substantive Democracy. African Institute for Development Research, 1(January). https://doi.org/10.2139/ssrn.4699265

Sundberg, L. (2019). Electronic government: Towards e-democracy or democracy at risk? Safety Science, 118(September 2018), 22–32. https://doi.org/10.1016/j.ssci.2019.04.030

Svärd, P. (2018). Has the Freedom of Information Act enhanced transparency and the free flow of information in Liberia? Information Development, 34(1), 20–30. https://doi.org/10.1177/0266666916672717

The Liberian Investigator. (2024). Kula Fofana Calls Out Unfair Data Cuts as Liberians Blame Government for Rising Hardship. The Liberian Investigator, 1–6.

Umbach, G., & Tkalec, I. (2022). Evaluating -governance through e-government: Practices and challenges of assessing the digitalisation of public governmental services. Evaluation and Program Planning, 93. https://doi.org/10.1016/j.evalprogplan.2022.102118

Wang, S., Min, C., Liang, Z., Zhang, Y., & Gao, Q. (2024). The decision-making by citizens: Evaluating the effects of rule-driven and learning-driven automated responders on citizen-initiated contact. Computers in Human Behavior, 161(December), 1–7. https://doi.org/10.1016/j.chb.2024.108413

World Bank, G. (2024). Digital Progress and Trends Report: Interactive Charts - Digital Adoption. In World Bank Group. https://doi.org/10.1596/978-1-4648-2049-6

Ye, X., Su, X., Yao, Z., Dong, L. A., Lin, Q., & Yu, S. (2023). How Do Citizens View Digital Government Services? Study on Digital Government Service Quality Based on Citizen Feedback. Mathematics, 11(14), 1–24. https://doi.org/10.3390/math11143122

Downloads

Published

2025-10-14

How to Cite

Nyeleker, K. P., Eka Rahmawati, D. ., Priyo Purnomo, E., & Naprathansuk, N. (2025). E-Democracy and Citizen Participation in Liberia: Confronting the Challenges of Inclusivity and Engagement. Jurnal Ilmu Pemerintahan : Kajian Ilmu Pemerintahan Dan Politik Daerah, 10(2), 129–144. https://doi.org/10.24905/jip.10.2.2025.129-144

Issue

Section

Articles

Similar Articles

1 2 3 > >> 

You may also start an advanced similarity search for this article.