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E-Democracy and Citizen Participation in Liberia: Confronting the Challenges of Inclusivity and Engagement
Corresponding Author(s) : Kerkulah P Nyeleker
Jurnal Ilmu Pemerintahan : Kajian Ilmu Pemerintahan dan Politik Daerah,
Vol. 10 No. 2 (2025)
Abstract
E-democracy involves the idea that digital tools such as the Internet can enhance citizen participation in decision-making. However, Liberia, a post-conflict state, still faces challenges with e-democracy. This article explores the factors obstructing the realisation of e-democracy and its goal of fostering meaningful citizen engagement in Liberia. This study used a qualitative approach, collecting secondary data from peer-reviewed articles, official reports, newspapers, and other sources, and interactively analysed in the NVivo 12 Plus software. The analysis is based on Marianne Kneuer's theory of e-democracy, which comprises three indicators: free and equal access, e-participation, and e-government. The findings indicate that the implementation of e-democracy in Liberia encounters several obstacles: (i) limited free and unequal digital access due to weak legal protections for internet freedom, online intimidation, high internet costs, and low digital literacy; (ii) absence of e-participation as citizens struggle to access timely and reliable government information. Traditional media, especially radio, continues to be the primary source compared to digital platforms; (iii) lack of e-government services owing to ineffective online government platforms and unreliable digital services, which force citizens to rely on traditional methods to access public services.
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- A4AI. (2020). The Internet is unaffordable in Liberia action is needed to ‘SET’ the agenda for positive change. Alliance for Affordable Internet, 1–8.
- Adedayo, A. (2020). Democratic System and Peacebuilding in Post-conflict Liberia 1997-2012.
- Afrobarometer. (2021). Liberians want a free media –within limits –and unrestricted access to social media. Center for Democratic Governance.
- Afrobarometer. (2023). Liberians say corruption is on the rise, government failing in its anti-corruption measures. In Center for Democratic Governance (Vol. 9, Issue June).
- Alathur, S., Ilavarasan, P. V., & Gupta, M. P. (2020). Citizen empowerment and participation in e-democracy: Indian context. ACM International Conference Proceeding Series, 11–19. https://doi.org/10.1145/2072069.2072072
- Amin, F., Swarizona, S., Kuncahyo, T., Arafat, Y., & Oktarina, R. A. (2023). Digital Democracy Political Participation Through Technology in the Modern Era. International Journal of Science and Society, 5(4), 291–301. https://doi.org/10.54783/ijsoc.v5i4.786
- Bahamonde, H., & Trasberg, M. (2021). Inclusive institutions, unequal outcomes: Democracy, state capacity, and income inequality. European Journal of Political Economy, 70(June 2021), 102048. https://doi.org/10.1016/j.ejpoleco.2021.102048
- Benlahcene, A., Awang, H., Mansor, N. S., Nadzir, M. M., Yamin, F. M., & Haruna, I. U. (2024). Citizens ’ E-participation through E-government services : a systematic literature review. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2024.2415526
- Berg, S., & Hofmann, J. (2021). Digital democracy. Internet Policy Review, 10(4). https://doi.org/10.14763/2021.4.1612
- Bindu, N., Sankar, C. P., & Kumar, K. S. (2019). From conventional governance to e-democracy: Tracing the evolution of e-governance research trends using network analysis tools. Government Information Quarterly, 36(3), 385–399. https://doi.org/10.1016/j.giq.2019.02.005
- Broadband Commission. (2024). The State of Broadband : Leveraging AI for Universal Connectivity. In Broadband Commission for Sustainable Devel (Issue June).
- Creswell, J. W. (2014). Qualitative Inquiry & Research Design: Choosing Among Five Approaches. In SAGE Publications Asia-Pacific Pte.Ltd. 3 Church Street: Vol. Third Edit.
- Democracy Matrix. (2021). Ranking of Countries by Quality of Democracy Complete Ranking: Total Value Index 2020 (Context Measurement).
- Dodoo, L. (2022). Liberia : The LTA , GSM Companies , Who ’ s Muzzling the Public with Sky-Rocketing Charges on Voice and Data Services ? Front Page Africa, 1–14.
- Fischli, R., & Muldoon, J. (2024). Empowering Digital Democracy. Perspectives on Politics, 22(3), 819–835. https://doi.org/10.1017/S1537592724000409
- Freedom House. (2024). FREEDOM IN THE WORLD 2024 COUNTRY REPORT.
- FrontPage Africa. (2022). Liberia : Journalist and Spouse Beaten on Bong County Marvin Cole ’ s Order. Front Page Africa, 1–8.
- Guo, J., & Zhang, H. (2024). Digital age: The path choice of government-citizen value co-creation. Heliyon, 10(15), e35482. https://doi.org/10.1016/j.heliyon.2024.e35482
- Hennink, M., & Kaiser, B. N. (2022). Sample sizes for saturation in qualitative research: A systematic review of empirical tests. Social Science & Medicine, 292, 114523. https://doi.org/10.1016/j.socscimed.2021.114523
- Ilieva, G., Yankova, T., Ruseva, M., Dzhabarova, Y., Zhekova, V., Klisarova-Belcheva, S., Mollova, T., & Dimitrov, A. (2024). Factors Influencing User Perception and Adoption of E-Government Services. Administrative Sciences, 14(3). https://doi.org/10.3390/admsci14030054
- International IDEA. (2024). Global ranking per category of democarcy performance in 2023.
- Jia, Y., Cui, L., Su, J., Wu, L., Akter, S., & Kumar, A. (2024). Digital servitization in digital enterprise: Leveraging digital platform capabilities to unlock data value. International Journal of Production Economics, 278(August), 109434. https://doi.org/10.1016/j.ijpe.2024.109434
- Kemp, S. (2024). DIGITAL 2024: LIBERIA. In DataRepor (Issue February).
- Kneuer, M. (2016). E-democracy: A new challenge for measuring democracy. International Political Science Review, 37(5), 666–678. https://doi.org/10.1177/0192512116657677
- Krawczyk, K. (2021). Strengthening democracy and increasing political participation in Liberia: Does civil society density matter? Journal of Civil Society, 17(2), 136–154. https://doi.org/10.1080/17448689.2021.1923905
- Kuehn, K. M., & Salter, L. A. (2020). Assessing Digital Threats to Democracy, and Workable Solutions: A Review of the Recent Literature. International Journal of Communication, 14(1), 2589–2610.
- Li, Y., & Shang, H. (2023). How does e-government use affect citizens’ trust in government? Empirical evidence from China. Information and Management, 60(7), 1–8. https://doi.org/10.1016/j.im.2023.103844
- Loretto, N. I., & Ukeje, I. O. (2020). Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance, September. https://doi.org/10.1007/978-3-319-31816-5
- Lourenço, R. P. (2023). Government transparency: Monitoring public policy accumulation and administrative overload. Government Information Quarterly, 40(1), 101762. https://doi.org/10.1016/j.giq.2022.101762
- Lubis, S., Priyo, E., Jamaluddin, P., Lado, A., & Fu, C. (2024). Electronic governance in advancing sustainable development goals through systematic literature review. Discover Global Society. https://doi.org/10.1007/s44282-024-00102-3
- Luna, D. E., Picazo-Vela, S., Buyannemekh, B., & Luna-Reyes, L. F. (2024). Creating public value through digital service delivery from a citizen’s perspective. Government Information Quarterly, 41(2), 1–8. https://doi.org/10.1016/j.giq.2024.101928
- McLeod, S. (2023). What Is Triangulation In Qualitative Research? Trymata Research Hub, December 2024. https://doi.org/10.13140/RG.2.2.12884.51845
- Media Foundation for West Africa. (2022). Report: STATE OF MEDIA FREEDOM IN LIBERIA 2022. In Media Foundation for West Africa.
- Mengonfia, M. N. (2020). The day Liberia shut down freedom of expression amid a mass protest. GlobalVoices, 1–3.
- Mensah, R., Cater-Steel, A., & Toleman, M. (2020). A framework for selection of processes to virtualize in e-government: A case study of Liberia. Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, June.
- Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook Edition. In California: SAGE Publication, Inc.: Vol. Edition 3.
- Miller, M. L., & Vaccari, C. (2020). Digital Threats to Democracy: Comparative Lessons and Possible Remedies. International Journal of Press/Politics, 25(3), 333–356. https://doi.org/10.1177/1940161220922323
- Mvukiyehe, E., & Samii, C. (2017). Promoting Democracy in Fragile States: Field Experimental Evidence from Liberia. World Development, 95, 254–267. https://doi.org/10.1016/j.worlddev.2017.02.014
- Nguyen, T. T. U., Nguyen, P. Van, Truong, G. Q., Huynh, H. T. N., & Le, T. P. M. H. (2024). Investigating the impact of citizen relationship quality and the moderating effects of citizen involvement on E-government adoption. Journal of Open Innovation: Technology, Market, and Complexity, 10(3). https://doi.org/10.1016/j.joitmc.2024.100372
- Ramadhan, S. A., & Pribadi, U. (2024). Building Citizen Satisfaction with E-Government Services : A Case Study of the Population Administration Information System ( SIAK ). Jurnal Manajemen Pelayanan Publik, 08(03).
- Reporter. (2022). Patriotic Entrepreneurs of Liberia Threaten to Shut Down All Business Due to New Imposed Charges at Freeport of Monrovia. Front Page Africa, 1–5.
- Santos, G. F. (2021). Fake Democracy: The Threats of the Internet to Constitutional Democracy and the Risks of Democratic Governmental Countermeasures. Communication Law Review, 20(01), 20–57.
- Segun, K. (2024). Exploring the Impact of Citizen Journalism on Traditional Media. International Journal of Human Research and Social Science Studies, 01(03), 63–73. https://doi.org/10.55677/ijhrsss/01-2024-Vol01I3
- Shin, B., Floch, J., Rask, M., Bæck, P., Edgar, C., Berditchevskaia, A., Mesure, P., & Branlat, M. (2024). A systematic analysis of digital tools for citizen participation. Government Information Quarterly, 41(3), 101954. https://doi.org/10.1016/j.giq.2024.101954
- Suherlan, S. (2023). Digital Technology Transformation in Enhancing Public Participation in Democratic Processes. Technology and Society Perspectives (TACIT), 1(1), 10–17. https://doi.org/10.61100/tacit.v1i1.34
- Sumaworo, M. (2024). Readings and Analyses of the Liberian 2023 Presidential Elections a Way Forward From a Procedural Democracy To a Substantive Democracy. African Institute for Development Research, 1(January). https://doi.org/10.2139/ssrn.4699265
- Sundberg, L. (2019). Electronic government: Towards e-democracy or democracy at risk? Safety Science, 118(September 2018), 22–32. https://doi.org/10.1016/j.ssci.2019.04.030
- Svärd, P. (2018). Has the Freedom of Information Act enhanced transparency and the free flow of information in Liberia? Information Development, 34(1), 20–30. https://doi.org/10.1177/0266666916672717
- The Liberian Investigator. (2024). Kula Fofana Calls Out Unfair Data Cuts as Liberians Blame Government for Rising Hardship. The Liberian Investigator, 1–6.
- Umbach, G., & Tkalec, I. (2022). Evaluating -governance through e-government: Practices and challenges of assessing the digitalisation of public governmental services. Evaluation and Program Planning, 93. https://doi.org/10.1016/j.evalprogplan.2022.102118
- Wang, S., Min, C., Liang, Z., Zhang, Y., & Gao, Q. (2024). The decision-making by citizens: Evaluating the effects of rule-driven and learning-driven automated responders on citizen-initiated contact. Computers in Human Behavior, 161(December), 1–7. https://doi.org/10.1016/j.chb.2024.108413
- World Bank, G. (2024). Digital Progress and Trends Report: Interactive Charts - Digital Adoption. In World Bank Group. https://doi.org/10.1596/978-1-4648-2049-6
- Ye, X., Su, X., Yao, Z., Dong, L. A., Lin, Q., & Yu, S. (2023). How Do Citizens View Digital Government Services? Study on Digital Government Service Quality Based on Citizen Feedback. Mathematics, 11(14), 1–24. https://doi.org/10.3390/math11143122
References
A4AI. (2020). The Internet is unaffordable in Liberia action is needed to ‘SET’ the agenda for positive change. Alliance for Affordable Internet, 1–8.
Adedayo, A. (2020). Democratic System and Peacebuilding in Post-conflict Liberia 1997-2012.
Afrobarometer. (2021). Liberians want a free media –within limits –and unrestricted access to social media. Center for Democratic Governance.
Afrobarometer. (2023). Liberians say corruption is on the rise, government failing in its anti-corruption measures. In Center for Democratic Governance (Vol. 9, Issue June).
Alathur, S., Ilavarasan, P. V., & Gupta, M. P. (2020). Citizen empowerment and participation in e-democracy: Indian context. ACM International Conference Proceeding Series, 11–19. https://doi.org/10.1145/2072069.2072072
Amin, F., Swarizona, S., Kuncahyo, T., Arafat, Y., & Oktarina, R. A. (2023). Digital Democracy Political Participation Through Technology in the Modern Era. International Journal of Science and Society, 5(4), 291–301. https://doi.org/10.54783/ijsoc.v5i4.786
Bahamonde, H., & Trasberg, M. (2021). Inclusive institutions, unequal outcomes: Democracy, state capacity, and income inequality. European Journal of Political Economy, 70(June 2021), 102048. https://doi.org/10.1016/j.ejpoleco.2021.102048
Benlahcene, A., Awang, H., Mansor, N. S., Nadzir, M. M., Yamin, F. M., & Haruna, I. U. (2024). Citizens ’ E-participation through E-government services : a systematic literature review. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2024.2415526
Berg, S., & Hofmann, J. (2021). Digital democracy. Internet Policy Review, 10(4). https://doi.org/10.14763/2021.4.1612
Bindu, N., Sankar, C. P., & Kumar, K. S. (2019). From conventional governance to e-democracy: Tracing the evolution of e-governance research trends using network analysis tools. Government Information Quarterly, 36(3), 385–399. https://doi.org/10.1016/j.giq.2019.02.005
Broadband Commission. (2024). The State of Broadband : Leveraging AI for Universal Connectivity. In Broadband Commission for Sustainable Devel (Issue June).
Creswell, J. W. (2014). Qualitative Inquiry & Research Design: Choosing Among Five Approaches. In SAGE Publications Asia-Pacific Pte.Ltd. 3 Church Street: Vol. Third Edit.
Democracy Matrix. (2021). Ranking of Countries by Quality of Democracy Complete Ranking: Total Value Index 2020 (Context Measurement).
Dodoo, L. (2022). Liberia : The LTA , GSM Companies , Who ’ s Muzzling the Public with Sky-Rocketing Charges on Voice and Data Services ? Front Page Africa, 1–14.
Fischli, R., & Muldoon, J. (2024). Empowering Digital Democracy. Perspectives on Politics, 22(3), 819–835. https://doi.org/10.1017/S1537592724000409
Freedom House. (2024). FREEDOM IN THE WORLD 2024 COUNTRY REPORT.
FrontPage Africa. (2022). Liberia : Journalist and Spouse Beaten on Bong County Marvin Cole ’ s Order. Front Page Africa, 1–8.
Guo, J., & Zhang, H. (2024). Digital age: The path choice of government-citizen value co-creation. Heliyon, 10(15), e35482. https://doi.org/10.1016/j.heliyon.2024.e35482
Hennink, M., & Kaiser, B. N. (2022). Sample sizes for saturation in qualitative research: A systematic review of empirical tests. Social Science & Medicine, 292, 114523. https://doi.org/10.1016/j.socscimed.2021.114523
Ilieva, G., Yankova, T., Ruseva, M., Dzhabarova, Y., Zhekova, V., Klisarova-Belcheva, S., Mollova, T., & Dimitrov, A. (2024). Factors Influencing User Perception and Adoption of E-Government Services. Administrative Sciences, 14(3). https://doi.org/10.3390/admsci14030054
International IDEA. (2024). Global ranking per category of democarcy performance in 2023.
Jia, Y., Cui, L., Su, J., Wu, L., Akter, S., & Kumar, A. (2024). Digital servitization in digital enterprise: Leveraging digital platform capabilities to unlock data value. International Journal of Production Economics, 278(August), 109434. https://doi.org/10.1016/j.ijpe.2024.109434
Kemp, S. (2024). DIGITAL 2024: LIBERIA. In DataRepor (Issue February).
Kneuer, M. (2016). E-democracy: A new challenge for measuring democracy. International Political Science Review, 37(5), 666–678. https://doi.org/10.1177/0192512116657677
Krawczyk, K. (2021). Strengthening democracy and increasing political participation in Liberia: Does civil society density matter? Journal of Civil Society, 17(2), 136–154. https://doi.org/10.1080/17448689.2021.1923905
Kuehn, K. M., & Salter, L. A. (2020). Assessing Digital Threats to Democracy, and Workable Solutions: A Review of the Recent Literature. International Journal of Communication, 14(1), 2589–2610.
Li, Y., & Shang, H. (2023). How does e-government use affect citizens’ trust in government? Empirical evidence from China. Information and Management, 60(7), 1–8. https://doi.org/10.1016/j.im.2023.103844
Loretto, N. I., & Ukeje, I. O. (2020). Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance, September. https://doi.org/10.1007/978-3-319-31816-5
Lourenço, R. P. (2023). Government transparency: Monitoring public policy accumulation and administrative overload. Government Information Quarterly, 40(1), 101762. https://doi.org/10.1016/j.giq.2022.101762
Lubis, S., Priyo, E., Jamaluddin, P., Lado, A., & Fu, C. (2024). Electronic governance in advancing sustainable development goals through systematic literature review. Discover Global Society. https://doi.org/10.1007/s44282-024-00102-3
Luna, D. E., Picazo-Vela, S., Buyannemekh, B., & Luna-Reyes, L. F. (2024). Creating public value through digital service delivery from a citizen’s perspective. Government Information Quarterly, 41(2), 1–8. https://doi.org/10.1016/j.giq.2024.101928
McLeod, S. (2023). What Is Triangulation In Qualitative Research? Trymata Research Hub, December 2024. https://doi.org/10.13140/RG.2.2.12884.51845
Media Foundation for West Africa. (2022). Report: STATE OF MEDIA FREEDOM IN LIBERIA 2022. In Media Foundation for West Africa.
Mengonfia, M. N. (2020). The day Liberia shut down freedom of expression amid a mass protest. GlobalVoices, 1–3.
Mensah, R., Cater-Steel, A., & Toleman, M. (2020). A framework for selection of processes to virtualize in e-government: A case study of Liberia. Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, June.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook Edition. In California: SAGE Publication, Inc.: Vol. Edition 3.
Miller, M. L., & Vaccari, C. (2020). Digital Threats to Democracy: Comparative Lessons and Possible Remedies. International Journal of Press/Politics, 25(3), 333–356. https://doi.org/10.1177/1940161220922323
Mvukiyehe, E., & Samii, C. (2017). Promoting Democracy in Fragile States: Field Experimental Evidence from Liberia. World Development, 95, 254–267. https://doi.org/10.1016/j.worlddev.2017.02.014
Nguyen, T. T. U., Nguyen, P. Van, Truong, G. Q., Huynh, H. T. N., & Le, T. P. M. H. (2024). Investigating the impact of citizen relationship quality and the moderating effects of citizen involvement on E-government adoption. Journal of Open Innovation: Technology, Market, and Complexity, 10(3). https://doi.org/10.1016/j.joitmc.2024.100372
Ramadhan, S. A., & Pribadi, U. (2024). Building Citizen Satisfaction with E-Government Services : A Case Study of the Population Administration Information System ( SIAK ). Jurnal Manajemen Pelayanan Publik, 08(03).
Reporter. (2022). Patriotic Entrepreneurs of Liberia Threaten to Shut Down All Business Due to New Imposed Charges at Freeport of Monrovia. Front Page Africa, 1–5.
Santos, G. F. (2021). Fake Democracy: The Threats of the Internet to Constitutional Democracy and the Risks of Democratic Governmental Countermeasures. Communication Law Review, 20(01), 20–57.
Segun, K. (2024). Exploring the Impact of Citizen Journalism on Traditional Media. International Journal of Human Research and Social Science Studies, 01(03), 63–73. https://doi.org/10.55677/ijhrsss/01-2024-Vol01I3
Shin, B., Floch, J., Rask, M., Bæck, P., Edgar, C., Berditchevskaia, A., Mesure, P., & Branlat, M. (2024). A systematic analysis of digital tools for citizen participation. Government Information Quarterly, 41(3), 101954. https://doi.org/10.1016/j.giq.2024.101954
Suherlan, S. (2023). Digital Technology Transformation in Enhancing Public Participation in Democratic Processes. Technology and Society Perspectives (TACIT), 1(1), 10–17. https://doi.org/10.61100/tacit.v1i1.34
Sumaworo, M. (2024). Readings and Analyses of the Liberian 2023 Presidential Elections a Way Forward From a Procedural Democracy To a Substantive Democracy. African Institute for Development Research, 1(January). https://doi.org/10.2139/ssrn.4699265
Sundberg, L. (2019). Electronic government: Towards e-democracy or democracy at risk? Safety Science, 118(September 2018), 22–32. https://doi.org/10.1016/j.ssci.2019.04.030
Svärd, P. (2018). Has the Freedom of Information Act enhanced transparency and the free flow of information in Liberia? Information Development, 34(1), 20–30. https://doi.org/10.1177/0266666916672717
The Liberian Investigator. (2024). Kula Fofana Calls Out Unfair Data Cuts as Liberians Blame Government for Rising Hardship. The Liberian Investigator, 1–6.
Umbach, G., & Tkalec, I. (2022). Evaluating -governance through e-government: Practices and challenges of assessing the digitalisation of public governmental services. Evaluation and Program Planning, 93. https://doi.org/10.1016/j.evalprogplan.2022.102118
Wang, S., Min, C., Liang, Z., Zhang, Y., & Gao, Q. (2024). The decision-making by citizens: Evaluating the effects of rule-driven and learning-driven automated responders on citizen-initiated contact. Computers in Human Behavior, 161(December), 1–7. https://doi.org/10.1016/j.chb.2024.108413
World Bank, G. (2024). Digital Progress and Trends Report: Interactive Charts - Digital Adoption. In World Bank Group. https://doi.org/10.1596/978-1-4648-2049-6
Ye, X., Su, X., Yao, Z., Dong, L. A., Lin, Q., & Yu, S. (2023). How Do Citizens View Digital Government Services? Study on Digital Government Service Quality Based on Citizen Feedback. Mathematics, 11(14), 1–24. https://doi.org/10.3390/math11143122